FAQ
1. What products do you sell?
We specialize in thermal winter gloves designed to keep your hands warm in cold weather while maintaining comfort and flexibility for daily use.
2. Do you ship to the United States?
Yes, we primarily serve customers in the United States and offer international shipping options as well.
3. What are your shipping options and delivery times?
We offer the following shipping methods:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Standard Shipping (7–14 business days): $10
All free shipping options are included under the same delivery timeframe of 7–14 business days depending on logistics and destination.
4. Do you offer free shipping?
Yes, we offer free shipping (7–14 business days) on eligible orders.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.
6. Are the gloves suitable for very cold weather?
Yes. Our thermal gloves are designed to help retain heat and protect your hands in cold and windy conditions, making them suitable for winter use.
7. Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After that, orders are processed and prepared for shipping.
8. What if my order is delayed or lost?
If your order is delayed or appears lost in transit, please contact our support team. We will help you resolve the issue with a replacement or solution.
9. How can I contact you?
You can contact us via the store contact form or customer support email (recommended to add your Shopify support email here).
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